Shipping policy

Shipping Policy

Last Updated: October 10, 2026

At [Store Name], we aim to provide a smooth, reliable, and convenient delivery experience for our customers across the United Arab Emirates (UAE).

Please read our Shipping Policy to understand how we process, dispatch, and deliver orders.

1. Shipping Locations

We aim to offer delivery to eligible locations across the UAE, including:

Dubai
Abu Dhabi
Sharjah
Ajman
Umm Al Quwain
Ras Al Khaimah
Fujairah

Delivery availability may vary depending on the customer's location, supplier coverage, and courier services.

Please ensure that your delivery address and contact number are accurate when placing an order.

2. Free Shipping

We offer Free Shipping on eligible orders within the UAE.

Eligible customers will not be charged a separate shipping fee at checkout unless a clearly disclosed exception applies.

Free shipping does not mean that delivery is cost-free for our business. Delivery arrangements depend on our suppliers and fulfilment partners.

Any applicable shipping conditions or exceptions will be communicated on our website or at checkout before an order is completed.

3. Order Processing Time

Orders are generally processed after they are received and, where necessary, confirmed with the customer.

Processing times may vary depending on product availability, supplier operations, order verification, weekends, and public holidays.

You will be contacted if an unexpected issue significantly affects the processing of your order.

4. Estimated Delivery Time

Delivery times depend on the product, supplier, delivery location, and courier.

Our estimated delivery time will be displayed on the relevant product page or communicated to the customer when available.

Delivery estimates are not guaranteed unless expressly stated otherwise. Delays may occur because of courier operations, public holidays, weather conditions, incorrect address details, or other circumstances beyond our reasonable control.

We recommend checking the delivery estimate for your selected product before placing an order.

5. Cash on Delivery (COD)

Cash on Delivery may be available for eligible orders within the UAE.

When COD is selected:

Payment is collected upon delivery.
Customers should ensure that the correct order amount is available.
Our delivery partner may contact the customer to confirm delivery arrangements.
A valid phone number and complete delivery address are required.
COD availability may depend on the delivery location and fulfilment partner.

Please check your order details carefully before confirming your purchase.

6. Order Confirmation and Tracking

Depending on the available service, we may contact you by phone, email, or messaging service to confirm your order.

Tracking details will be provided if they are available from our fulfilment or delivery partner.

If you have not received an order update within the expected timeframe, please contact our customer support team with your order number.

7. Incorrect Address and Failed Delivery

Customers are responsible for providing accurate delivery details, including their name, phone number, emirate, area, building or villa details, and any useful delivery instructions.

If a delivery attempt fails because the customer is unavailable, the address is incorrect, or the courier cannot reach the customer, the courier may arrange another attempt subject to its service terms.

Repeated failed delivery attempts may result in the order being returned to the supplier or fulfilment partner.

If your order cannot be delivered, please contact us so we can discuss the available options.

8. Order Cancellation and Changes

If you need to change or cancel an order, contact us as soon as possible.

We will try to accommodate your request if the order has not yet entered processing or dispatch.

Once an order has been dispatched, changes or cancellations may no longer be possible through our standard process. Any applicable statutory cancellation rights remain unaffected.

9. Lost, Damaged, or Incorrect Shipments

If your order arrives damaged, contains the wrong product, or appears to have been lost in transit, please contact our customer support team as soon as possible.

Please provide your order number and any relevant photos or other information needed to investigate the issue.

We will coordinate with our fulfilment or delivery partner and work toward an appropriate resolution in accordance with our Return and Refund Policy and applicable law.